Autofill Troubleshooting

If the autofill feature is not working as expected, here are common issues and solutions.

Common Issues

Fields Not Filling In

Problem: Clicking autofill does not populate the form fields.

Solutions:

1. Make sure the extension is connected (check the popup for a green status)
2. Refresh the page and try again
3. Some sites use React or Vue frameworks that require special event handling - the extension handles this automatically, but a page refresh may be needed
4. Check that your profile data is complete in the HireKit web app

Wrong Data in Fields

Problem: Autofill inserts incorrect information.

Solutions:

1. Update your profile in HireKit Settings
2. Clear the extension cache: Click the extension icon > Settings > Clear Cache
3. Profile data is cached for 24 hours; after updating your profile, clear the cache to see changes immediately

Extension Icon Missing

Problem: The HireKit icon does not appear in the browser toolbar.

Solutions:

1. Go to chrome://extensions/ and verify the extension is enabled
2. Click the puzzle piece icon in Chrome's toolbar and pin the HireKit extension
3. If the extension is not listed, reload it from the dist/ folder

Connection Errors

Problem: "Unable to connect to HireKit server" error.

Solutions:

1. Verify the backend is running (docker compose ps)
2. Check the server URL in extension settings
3. Ensure your API key is valid and not revoked
4. Check that CORS allows requests from the Chrome extension

Getting More Help

If you continue to experience issues:

1. Check the browser console for error messages (F12 > Console)
2. Verify the extension's service worker is active in chrome://extensions/
3. Try rebuilding the extension with npm run build
4. Submit a bug report through the Feedback page in HireKit